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सामान्य प्रश्न

  • Q: How long is the warranty?

    A:

    We guarantee our products for one year. If it breaks down during that period we offer a replacement unit completely free of charge. Our products are very reliable but we recommend you take out an extended warranty.

  • Q: How to place an order?

    A:

    First, please send us your inquiry via email or alibaba, then after the quotation confirmation we will send you proforma invoice for your payment.Goods will be delivered when payment received.

  • Q: What is your payment term?

    A:

    You can choose T/T, Western Union, money gram and other kinds of payment will be considered as well, please contact us for more information.

  • Q: Can you accept urgent order?

    A:

    Yes, KALE has its own warehouse and product inventory for urgent order.

  • Q: What’s the delivery time?

    A:

    Shipment will be scheduled within 2-10 days after the payment received.

  • Q: Can you have sample order?

    A:

    Yes, sample order for trial is available.

     

  • Q: Are you factory or foreign trade company?

    A:

    KALE is professional manufacturer in stage lighting and has its own foreign sales department with 8 years exporting experience.

  • Q: How we make a prototype?

    A:

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